Cloud PBX

Cloud PBX

A cloud phone system, call center and CRM that follow the way your team works.

Fascure-PBX is a hosted IP PBX with call-center routing, a customizable CRM and BI reporting, with US numbers and included minutes. AIONYX designs the call flow, configures the service, onboards your devices and supports it afterwards.

Discuss Cloud PBX

Cloud IP PBX

Everything a business phone system should do

Extensions, ring groups, auto attendants, softphones and call recording on a FreeSWITCH-based cloud platform, with each US line carrying ten concurrent call channels.

Numbers and extensions

Cloud extensions for every user, local US numbers routed to your account, and ten concurrent channels per included line so busy periods do not mean busy signals.

Virtual receptionists

Auto attendants and IVR menus that greet callers and route them to the right person, team or queue without a human on reception.

Ring groups, queues and conferences

Ring groups for small teams, organized queues with wait position for busier ones, and conference bridges for everyone else.

Business-hours routing

Schedules and different call paths for open, closed and exception periods, so after-hours callers get the right message and the right voicemail.

Dialer, announcements and recording

Outbound dialer, scheduled announcements, wake-up calls, custom music on hold and call recording on the plans that include them.

Softphone and Android dialer

Work from a desk phone, a desktop softphone or the Fascure Android SIP dialer — sign in with your extension or scan a QR code from the portal.

Call center, CRM and reporting

Built for teams that need more than dial tone

Route every call, see the customer while you are talking to them, and measure what happened afterwards.

Call center

ACD routing, IVR menus, organized queues with wait position, agent availability states and supervisor tools for listening and coaching.

Fully customized CRM

Customer context on the call, with workflows and fields shaped to your sales and support process — not a generic contact list. Available as an Enterprise CRM add-on.

BI-based reporting

Detailed analytics on call volumes, speed to answer, queue performance, agent productivity, CSAT and NPS, complaint types and SLA — live contact-center dashboards plus agent leaderboards and ticket turnaround.

One platform

PBX, call center, CRM, recordings and reports all live in one admin portal with extensions, devices, numbers and live status on a single screen.

Questions

What buyers usually ask

Can we keep our existing numbers?

Usually, yes. Number portability depends on the current carrier and the number type; AIONYX confirms it before you commit and manages the port so the old line stays live until the new one is proven.

What happens when we use up the included minutes?

USA calling simply continues on a pay-as-you-go basis, or we add a shared minute pool sized to your call volume. Either way, nobody gets cut off.

Do we need new desk phones?

Not necessarily. Standard SIP desk phones, desktop softphones and the Fascure Android dialer all work; we review what you already own before proposing anything new.

Are queues, business hours and the dialer included?

Feature sets vary by package. We match the package to the queues, schedules and calling tools your teams actually need and confirm it in the proposal.

Is the CRM included?

The customized CRM is an optional add-on, configured to your sales and support workflow as part of the AIONYX rollout.

Who do we call when something breaks?

AIONYX. Phone-system tickets go to the same helpdesk and the same named engineers as the rest of your environment; we handle the vendor.