Managed IT
One number to call for all things IT.
A remote helpdesk covering everything your people touch to get work done — their laptop, their Microsoft 365 account, the printer down the hall and the network underneath all of it. Available 8/5 or 24/7.
Coverage
What we support
If your team uses it to do their job, it is in scope. The list below is where most of the work actually lands.
Endpoints
Laptops, desktops and mobile devices — setup, updates, encryption, remote support and the whole lifecycle from the box arriving to the device being wiped and retired.
Microsoft 365
Exchange, Teams, SharePoint and OneDrive, plus the admin work behind them: license assignment, mailbox and sharing permissions, mail flow and the tenant settings people only notice when they are wrong.
Identity and access
Entra ID accounts, groups, single sign-on and multi-factor. Joiners get the access their role needs on day one and leavers lose it the same day — not at the next audit.
Network and connectivity
Firewalls, switching, wireless, VPN and remote access, plus circuit faults and the ISP conversations that go with them. Monitored, so we usually see it before you call.
Printers and peripherals
Print queues, drivers, scan-to-email, badge readers, conference room kit and the long tail of devices that never appear on anyone else’s scope of work.
Servers, backup and vendors
On-premise and cloud servers, backup jobs checked rather than assumed, restores tested, and coordination with your line-of-business software vendors so you are not the messenger between two support desks.
Coverage hours
8/5 or 24/7
Both tiers cover the same scope with the same engineers. The only difference is when you can reach them.
| 8/5 | 24/7 | |
|---|---|---|
| Hours | Business hours, Monday to Friday | Every hour of every day, including weekends and holidays |
| Best when | Your operation runs on a normal working week and out-of-hours issues can wait for the morning | You run shifts, multiple time zones, or systems where an overnight problem is a next-day outage |
| Escalation | Named engineer during business hours, on-call path for anything we agree is critical | Live escalation path at any hour, with the same named engineer owning the follow-up in the morning |
| Reporting | Monthly, plus a regular review | Monthly, plus a regular review |
Related services
Two services that work well alongside this one
Managed Security
A SOC watching your environment 8/5 or 24/7, with your EDR and your identity threat detection and response run as a managed service rather than a console nobody has opened since it was installed.
Physical Security
Camera systems and door access designed around your sites, then configured, maintained and supported as part of the wider technology estate.
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